Frequently Asked Questions

What are the shown prices indicating?

All prices are intended per pice without VAT and delivery fees.

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I am a private person. Can I buy items at the hotel linen shop www.mussner-textile.com?

Because this is a business to business shop web site, we require proper registration before buying from us in order to protect the prices offered to our qualified customers. The registration process is easy and takes less than 1 minute to complete. The registration is completely free.

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Why are there indicated minimum quantity orders per item?

The Hotel Linen Supply Shop www.mussner-textile.com is for business costumer, such as hotels, restaurants, hospitality institutions ect. Therefore there are minimum quantity orders to make to guarantee the convenient prices. If you are looking for home textile products we suggest you to visit the Duvet and Home Textile Online Shop at www.mussner.com. At the Home Textile Shop there are no minimum quantity orders requested.
 

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Is there any possibility to order some samples or do I have to buy immediately the minimum quantities indicated?

We are able to send you samples of our products. But we have to charge you the normal piece price and a forfeit for the shipping costs. Pleas fill out the form to order the samples you are interested in: click here.

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Why do I need to register an account in order to buy?

To guarantee you convenient prices there are packing unites and minimum order quantities for your first order at Mussner Hotel Linen Shop. At any repeat order we guarantee you the service that you will not have any minimum quantities to order.

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Can you send me a catalogue?

We do not have a paper catalogue. All our products are shown in this website!
 

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How can I place an order?

It is easy to buy from the Mussner Hotel Linen and Hotel Bedding Supply Shop. From selecting items to making payment, the whole process is done fully online and automated. First of all, an active account is needed to shop on this website. So the first step is to complete the registration page here. You will be asked to first create your unique username and password. Please fill up all the relevant information stated in the registration page. After you have submitted your registration info, an email will be sent to the email address provided with all your registration data.
Start Shopping: Once you’re registered you can see all prices and add the items that you wish to buy into your shopping cart. You can continue shopping until you are done with your order, and click on the "send order" button to complete the order process and make payment for the items you selected.

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Which mode of payment are accept by Mussner B2B Online Shop?

We accept payment through Visa or Master card, as well as Paypal. We accept credit and debit card payment through our SSL secure payment gateway. All information relating to your cards are entered directly in the secure payment page and we do not keep any of these information. You can also make payment via Paypal. It is a widely popular and secured way to pay and it accepts major credit cards. And you can also obtain to make a bank transfer. You can choose your payment option at the end of the ordering process.

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How do I know that my order/payment is transmitted correctly?

After the transmission of your order you will get an automatically order/payment confirmation email.

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What if I need to make a change to my order?

All changes need to be made within 24 hours of placing an order. After 24 hours, it is possible that your order may be "in production", or shipped.

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Does Mussner Hotel Linen Supply Shop ship internationally? And what are the shipping charges?

Yes, Mussner Textile Shop does ship internationally and the shipping charges are based on the total amount of your order. Please look therefore the dedicated site here.

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How long will it take for my order to arrive?

We ship all our products worldwide via EMS (Express Mail Service). Please refer to Shipping Info for further details on the shipping policies and charges. When your order has been sent out, we will inform you with a shipping confirmation email. Usually it takes about 5 to 8 working days for the item to reach the destination, depending on the location of the city.

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Can I check my order status or the tracking of delivery?

We will send you an order confirmation email immediately after you are placing your order and a further shipping confirmation email. If you need more information about the delivery status of your order you can contact us any time and we will provide you the requested information.

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Do I need to pay any customs tax or VAT if I buy from Mussner Shop?

As this shop is selling only business to business no tax will be added to the price when you pay. This is a legal requirement. Any shipping outside of Italy is considered a tax-free selling within the European Community or outside as a tax-free export. 
The VAT (Value Added Tax) is a tax that is only charged in the amount of 20 % if the products ordered are going to be shipped to Italy to an Italian Costumer.
Buyers are responsible for the local taxes or import taxes as it is charged by your local customs, not us. Buyers can not request to cancel the purchase or request for refund or resend under this situation.

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How do I get the invoice of my order/payment?

The invoice will be transmitted to you together with the shipping of the ordered products.

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What is your return policy?

All stocked products will adhere to our standard international online return policy. Special and personalized order products are not eligible for return.

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